Q. How does your ordering process work?
Q. How does your
ordering process work?
A. Visitors to our web site may browse
our products and add those that they wish
to purchase to their shopping cart. The
shopping cart stores these products for
you. Once you've added a product to your
shopping cart, you can either continue
shopping or complete your purchase immediately.
When you're happy that you've added all
the goods you require to your shopping
cart, proceed to the checkout.
If you have a problem with the ordering
process at theflatmatesart.co.nz, we would
love to help you resolve it as soon as
possible - please
send us an email.
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Q. How much do you charge for freight?
A. Freight is dependent on your location.
Shipping rates are displayed at the time
of checkout.
Our normal freight
service is NZ Post, although we are able
to use other reputable services if you
require.
Please contact
us if you
require a different freight solution -
we'd be happy to help.
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Q. When will my
order arrive?
A. This depends on your location and method
of payment. Shipments will be sent once
billing details are verified.
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Q. Can I order something
and have it delivered to someone else?
A. Yes, just fill in a different delivery
address.
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Q. Do you accept
International orders?
A. Yes, we do.
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Q. Is GST payable on goods shipped outside
New Zealand?
A. No, however, in order to simplify our
billing process, we have included packaging
costs with the price of each product for
International orders.
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Q. Can I come in and make the purchase
in person?
A. Not at present. Due to the nature of
our business we are constantly travelling
around the world to attend different events.
The Flatmates Art Company have provided
an online ordering service in response to
requests from customers wishing to make
purchases after we have left their area.
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Q. When do you process credit card payments?
A. Once the goods have been ordered.
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Q. What happens if the goods are out
of stock?
A. This won't happen. We have procedures
in place to ensure that we are aware of
current stock levels. Should stock levels
fall below expected demand for our products
before we are able to restock, we will post
notification on our web site and temporarily
suspend sales until that particular product
is back in stock.
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Q. Do you accept payment by credit card
only?
A. No. We also accept cheques.
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Q. How safe is credit card payment over
the Internet? How safe are my details?
A. The Flatmates Art Company Ltd process
payments through our secure server. The
secure server uses SSL encryption, that
ensures that you can communicate securely
with us. SSL protects all communications
and sensitive personal information. SSL
security makes purchasing over the web very
secure.
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Q. Which credit cards do you accept?
A. We accept VISA, Bankcard, Mastercard.
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Q. How do I arrange for an item to be
returned?
A. Please note that Event CD's may only
be returned for a CD of the same event.
All other products will be replaced if proven
to be a manufacturing error.
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Q. What can I do if I have a query or
complaint?
A. Please contact
us immediately
- all feedback, positive or negative, is
very important to us and we'd like to help.
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